How to retrieve your MA Login

You can use self-service to retrieve your MA Login if you have forgotten it. Verified information from your profile is used to confirm your identity.

How to retrieve your MA Login

Step

Action

1 

Select Forgot MA Login.

2 

Enter your email address or MA Login.

Tip: If you don't have a verified email address, you may be asked for other verified information from your profile.

3 

Select Next.

4 

On the Find MA Login: Verify your identity page, select the recovery option you want to use:

  • To verify your identity by email:

    • Select Secondary email.

      Tip: Part of the email address is displayed.

    • Select Next.

    • Enter the Verification code.

    • Select Next.

    Tip: You can have both a primary and secondary email address in your profile.

  • To verify your identity by text message:

    • Select Text message.

      Tip: The last four digits of the phone number are displayed.

    • Select Next.

  • To verify your identity by answering your security questions:

    • Select Security questions.

    • If you have answered security questions, enter the answers to your security questions and select Next.

    • Select Next.

  • To verify your identity by phone call:

    • Select Call Me.

    • Select Next.

    • Select Next to confirm that you are opting to receive a phone call.

    • Answer the phone and confirm that you want to receive the call from Optum.

    • Use the keypad on the phone to enter the verification code.

5 

Select Email Address or MA Login from the Sign in with drop-down list.

Tip: MA Login will remember your choice the next time you sign in from this device.

6 

Type your MA Login or email address in the MA Login or email address field.

Note: If you have a shared email address, you must use your MA Login to sign in.

7 

Type your Password.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

8 

Select Sign In.

Note: If you have recently been granted access to additional services, or if a service has been upgraded, you may be asked to provide additional information.